Return & Refund Policy – Elyato
At Elyato, we value our customers and aim to deliver high-quality products with complete satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
📦 Returns
Returns are accepted only under the following conditions:
• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unopened, and in original packaging
To initiate a return request, please contact us at health.ace01@gmail.com with your order ID and clear images/videos of the product.
Products that are opened, used, or tampered with after delivery are not eligible for return.
💰 Refunds
• After receiving and inspecting the returned product, Elyato will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during checkout.
Shipping charges (if applicable) are non-refundable, unless the return is due to a damaged or incorrect product.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
• Opened or used health supplements or skincare products
• Products damaged due to misuse or improper storage
• Items purchased during sales, discounts, or promotional offers
• Products without original packaging or proof of purchase
❌ Order Cancellation
• Orders can be cancelled only before dispatch.
• Once an order has been shipped, cancellation requests will not be accepted.
📞 Contact Information
For any return or refund-related queries, please contact:
Brand Name: Elyato
Business Owner: Avtar Enterprises
Address:
VPO Dapper, Near Bus Stand,
Derabassi, SAS Nagar,
Punjab – 140506, India
Email: health.ace01@gmail.com
Phone: +91 95200 0707